Frequently asked questions

FAQ

What kind of products do you sell?


We specialize in high-quality fidget toys, sensory tools, and stress relief products designed to help with focus, relaxation, and mindfulness—for both kids and adults.

Are your products safe for children?


Yes! Most of our products are made from non-toxic, BPA-free materials and are safe for children ages 3 and up. Always check individual product descriptions for age recommendations.

Do you ship internationally?


Absolutely! We ship worldwide with reliable carriers. Shipping rates and delivery times vary based on location and will be calculated at checkout.

How long does shipping take?


Orders typically ship within 1–2 business days. Delivery usually takes 3–7 business days within your country and 7–14 days internationally, depending on your location.

Can I return or exchange a product?


Yes! We offer a 7-day hassle-free return and exchange policy. If you're not completely satisfied, contact us and we’ll make it right.

What payment methods do you accept?


We accept all major credit cards, PayPal, Google Pay, Apple Pay, and more—securely processed through our payment gateway.

How do I contact Skava support?


You can reach us at support@skava.com or through our contact form. We typically respond within 24 hours (usually much faster!).

Do you offer gift packaging?


Yes! Many of our items come gift-ready, and you can select gift packaging during checkout for a special touch.